Mix and match any 5 for £10 — free UK delivery from £20
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Free UK delivery

When you spend £20 or more

Authorised Elux seller

10ml bottles, TPD compliant

Mix and match

Any 5 for £10 across both ranges

Same-day dispatch

Order by 8pm, 7 days a week

Returns & Refunds

You have 14 days by law to change your mind. We extend that to 30 days for unopened bottles. Faulty and damaged goods are covered separately, and for far longer.

Last updated: 14 September 2026

1. Cancelling before dispatch

If you want to stop an order, contact us as soon as possible — email support@eluxsalt.uk or call 01772 875800. If it has already been packed we may not be able to catch it, in which case follow the change-of-mind process below once it arrives.

2. Changing your mind

Under the Consumer Contracts Regulations you may cancel most online purchases within 14 days of receiving them. We extend this to 30 calendar days. To qualify, the bottle must be unopened and unused, in its original packaging, with its seal and labels intact.

Contact us first and we will confirm the return address and give you a reference. Return postage for a change of mind is yours to pay, and we recommend a tracked service — the parcel remains your responsibility until it reaches us. We refund the items you return, plus the standard delivery charge if you are returning the whole order, to your original payment method within 14 days of receiving them.

What cannot be returned once opened

For health and hygiene reasons we cannot accept the return of e-liquid once its seal has been broken, unless the product is faulty. This is a standard exemption under the Consumer Contracts Regulations for sealed goods that are unsuitable for return once unsealed, and it does not affect your rights over faulty goods.

3. Damaged, leaking, faulty or wrong items

If a bottle arrives damaged or leaking, is faulty, or is not the flavour or strength you ordered, tell us and we will replace or refund it — including any postage.

Please do not post back a leaking bottle. Email us a photograph and your order number, and we will tell you what to do.

Under the Consumer Rights Act 2015 you can reject a faulty item within 30 days of delivery for a full refund. After that you are entitled to a repair or replacement, and to a partial refund if that does not put things right.

Your rights do not expire after six months. Six months is only the point at which the burden of proof changes: within the first six months a fault is assumed to have been present at delivery unless we can show otherwise, and after that it is for you to show that it was. The time limit for bringing a claim is six years in England, Wales and Northern Ireland, and five years in Scotland.

4. How to start a return

  1. Email support@eluxsalt.uk with your order number and what is wrong.
  2. We reply with a returns reference — put it in the parcel so we can match it to your order.
  3. Send the item back using a tracked service.
  4. We check it on arrival and refund or replace it within 14 days.

Return address

Please email first so we can give you a reference, but the address is:

Returns — Love Vaping Ltd
Unit 11–15, Fylde Road Industrial Estate, Fylde Road, Preston, PR1 2TY

5. Cancellation form

You do not have to use this form — an email saying you want to cancel is just as valid — but you are entitled to one, so here it is. Copy it into an email to support@eluxsalt.uk, or print it and post it to the address above.

To Love Vaping Ltd, Unit 11–15, Fylde Road Industrial Estate, Fylde Road, Preston, PR1 2TY — support@eluxsalt.uk

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:

_______________________________________________

Ordered on / received on: ______________________

Order number: ______________________

Name of consumer: ______________________

Address of consumer: ______________________

Signature (only if this form is sent on paper): ______________________

Date: ______________________

6. Your statutory rights

Nothing in this policy reduces your legal rights. If a product is faulty, not as described, or not fit for purpose, you may be entitled to a refund, repair or replacement under UK consumer law, whatever is written here.

7. If we cannot resolve it

Please contact us first — most problems are settled quickly at support@eluxsalt.uk or on 01772 875800. If you are unhappy with how we have handled it:

  • Free independent advice is available from Citizens Advice, who can also refer matters to Trading Standards. Citizens Advice is an advice service, not a dispute-resolution body.
  • Alternative Dispute Resolution. We are not currently a member of an ADR scheme and do not agree to use one. You remain free to bring a claim in court.

Elux Salt UK is a trading name of Love Vaping Ltd, registered in England & Wales under company number 11308158. VAT registration GB295311204. Registered office: 86–90 Paul Street, London, EC2A 4NE. Trading address: Unit 11–15, Fylde Road Industrial Estate, Fylde Road, Preston, PR1 2TY.