Contact Elux Salt UK
Questions about an order, a flavour or a return all come to the same place.
Get in touch
- Email — support@eluxsalt.uk
- Phone — 01772 875800
- Post — Love Vaping Ltd, Unit 11–15, Fylde Road Industrial Estate, Fylde Road, Preston, PR1 2TY
When we’re here
Customer service is available Monday to Friday, 10am–5pm. Email sent at a weekend is picked up on Monday.
Before you contact us about delivery
Royal Mail Tracked 48 is a 2 to 4 working day service and Tracked 24 is 1 to 2 working days, both counted from dispatch rather than from when you ordered. If your tracking has not updated for three working days, get in touch and we will chase it.
Returns
Please contact us before sending anything back, so we can tell you where to send it and log the return against your order. The full policy, including what cannot be returned once opened, is on our returns page.
Trade enquiries
Trade and wholesale enquiries can come to the same address — put “Trade” in the subject line.
Elux Salt UK is a trading name of Love Vaping Ltd, registered in England & Wales under company number 11308158. VAT registration GB295311204. Registered office: 86–90 Paul Street, London, EC2A 4NE. Trading address: Unit 11–15, Fylde Road Industrial Estate, Fylde Road, Preston, PR1 2TY.