Delivery & Shipping
Orders placed before 8pm are dispatched the same day, seven days a week, from our own warehouse in Preston. We deliver across the UK, the Isle of Man and the Channel Islands on Royal Mail tracked services, and standard tracked delivery is free when you spend £20 or more.
Last updated: 28 September 2026
Services and prices
| Service | Cost | Estimated delivery | Dispatch cut-off |
|---|---|---|---|
| Royal Mail Tracked 48 | Free when you spend £20 or more, otherwise £2.99 | 2–4 working days | 8pm, 7 days a week |
| Royal Mail Tracked 24 | £3.99 | 1–2 working days | 8pm, 7 days a week |
The £20 is what you pay for your bottles after any multibuy saving, not their price before it. Delivery charges do not count towards it.
Dispatch is not the same as delivery
The cut-off is when a parcel leaves us, and the delivery estimate runs from that point, counted in working days. An order placed at 7pm on a Saturday goes out that evening; its Tracked 48 estimate of 2 to 4 working days then starts on Monday, not on Sunday. Orders placed after 8pm go out the next day.
Royal Mail’s tracked delivery windows are estimates rather than guarantees, so please allow the full window before assuming a parcel has gone astray.
Where we deliver
We deliver anywhere in the UK, including Northern Ireland and the Highlands and Islands, and to the Isle of Man, Jersey and Guernsey. Deliveries to remote postcodes and the islands can take longer than the estimates above. Parcels to Jersey and Guernsey travel with a customs declaration and may be subject to local import charges on arrival. We do not deliver anywhere else outside the UK.
Age-restricted products
Everything on this site contains nicotine and is sold to over-18s only. You must confirm you are 18 or over at checkout, and we will cancel any order where we believe the buyer is under 18. See our age verification policy.
Tracking your order
Both services are tracked. If your tracking has not moved for three working days, email support@eluxsalt.uk with your order number and we will open a case with Royal Mail.
Something missing or damaged
Please tell us as soon as you can — ideally within 48 hours of delivery, because that makes a claim with Royal Mail much quicker. A photograph of the packaging and the item helps. This does not shorten your legal rights; see returns and refunds for the full process.
Talk to a person
If anything here does not answer your question, email support@eluxsalt.uk or call 01772 875800, Monday to Friday, 10am–5pm.
Elux Salt UK is a trading name of Love Vaping Ltd, registered in England & Wales under company number 11308158. VAT registration GB295311204. Registered office: 86–90 Paul Street, London, EC2A 4NE. Trading address: Unit 11–15, Fylde Road Industrial Estate, Fylde Road, Preston, PR1 2TY.